Winthere Casino Close Account guides you through the options for stepping away from the site, whether you need a short break or you have decided that online play is no longer right for you. There is no judgement in either direction. We make the process simple, we do not put barriers in your way, and we honour every request promptly. This page walks through the three main paths you can take and explains what happens to your balance, your data and your account once each option is activated.
Cool off
Pause your account for 24 hours, 7 days or 30 days.
Self exclude
Block access for 1 month, 6 months, 12 months or permanently.
Close fully
Permanently close your account and trigger data retention rules.
Contact support
Speak to our team if you need help choosing the right option.
What is the difference between a cool off and self exclusion?
A cool off is a short pause that lets you step away without making a long term decision. You can pause your account for twenty four hours, seven days or thirty days, during which time you cannot log in, deposit or play. The block lifts automatically at the end of the period and your account picks up exactly where you left off. Self exclusion is longer and more serious. You choose a fixed term of one, six or twelve months, or permanent exclusion. Self exclusion cannot be reversed during the chosen period, even if you contact support and ask. That is by design, because the whole point of self exclusion is that it holds when you need it to.
What happens to my balance when I close my account?
Any real money balance in your account at the time you close it can be withdrawn before the closure takes effect. The cashier will prompt you to process a withdrawal as part of the closure flow, and we will not finalise the closure until the funds have been returned to you. Any bonus funds in your account are forfeited on closure, which is standard practice across the industry because bonus money is tied to active play. If your withdrawal is held up by an outstanding verification check, our support team will work with you to clear the check quickly so the funds can be released.
How do I actually close my account?
The fastest way is from the account settings page. Sign in, open the avatar menu in the top right and select Account Closure. Pick the option that suits you, confirm your choice, and the closure activates immediately. If you would rather speak to someone, our support team is available around the clock through live chat and email. They will walk you through the same options and process the closure on your behalf. There is no fee, no minimum notice period and no questionnaire designed to talk you out of it. We will simply confirm the action you want to take and apply it.
What happens to my data after closure?
We keep account data for six years after closure to comply with anti money laundering retention rules. During that period, your account remains closed and your data is held in secure storage with restricted access. After six years, the data is fully deleted unless we are legally required to keep it for longer. Marketing communications stop immediately when you close the account, regardless of how long the underlying data is retained. If you reopen the account before the retention period ends, we can usually restore your history. Once the period ends and the data is deleted, a new account starts from scratch.
Whichever option you choose, we respect your decision and we will not chase you with retention emails or promotional offers afterwards. If your circumstances change in the future and you would like to come back, the help page has the contact details for reopening an account after the appropriate period has passed.
Can I reopen a closed account later?
Standard account closures can be reopened by contacting support and confirming your identity. The previous history, including transaction records and any loyalty progression, is restored as long as the closure was made within the six year data retention window. Self exclusion is treated differently. Fixed term self exclusion cannot be reversed during the chosen period under any circumstances, even with documentation that your situation has changed. Once the period ends, the account reactivates automatically and you can pick up from there. Permanent self exclusion requires a structured cooling off discussion with our responsible gambling team before any reopening is considered, and even then we only reopen in cases where the player can demonstrate stable circumstances.
What if I have an open dispute or pending bonus when I close?
Open disputes are paused when you initiate closure and resume once any pending balance has been settled. We do not close an account while an active investigation is in progress because that would prevent us from completing the dispute fairly. Pending bonuses are forfeited at closure as long as you withdraw the underlying real money balance first, which is the standard rule across the industry. If you have specific concerns about a bonus or a withdrawal that is still in progress, contact the support team before requesting closure and they will walk through your options.
How does closure interact with the privacy policy?
Closing the account stops new data being added but does not automatically delete the data we already hold. Anti money laundering rules require us to retain identity and transaction records for six years from the date of closure, after which the data is fully deleted unless a specific legal obligation extends the period. The detail is set out in the Privacy Policy. Players closing because of concerns about their own play should also read the Responsible Gambling page, which explains why self exclusion typically offers stronger protection than a simple account closure during difficult periods.